Have you any questions? If so, give us a call or send us an e-mail. We can also be reached through our social networks, of course, or you can simply visit us in one of our shops. Whichever way you choose, we, the CITYBUG team, will be happy to help you. Do you have any ideas on how we could improve our products? Let's brainstorm together and help shape the future.
00 800 500 50 600 ( free of charge for fix line in Germany/ Netherlands)
+49 (0)60 329 26 71900 ( For rest of EU )
Mon-Fri, 09:00-17:00 Central European Time
Outside of EU:
We lend you our support during your CITYBUG's entire lifetime. Our global network of support centres take care of all the problems you could possibly have with your e-scooter. Simply use the enquiry form below to describe your problem or, if your scooter is being repaired, to get up to date on the progress made.
Your CITYBUG is your faithful companion wherever you go. Deliberately designed without any technical gimmicks, our CITYBUGs ensure that you remain mobile for many years. Manufacturing defects are covered by our warranty for a period of one year. You can find further details in our warranty conditions.
User instructions, manuals or our FAQs can all be found by clicking on the following link. Find out more about correct battery disposal or browse through our repair instructions. Here you can find everything you need to make living with your CITYBUG an especially user-friendly adventure.
Become part of our community! As a proud owner of one of our CITYBUG models, you become a highly valued member of our VIP community. Enter the serial number of your product in order to confirm the purchase and register it, or to sign yourself in for our VIP customer service.